Certification is a significant achievement for the dealership parts
person. It demonstrates that the parts specialist and/or parts
manager has the additional knowledge, ability, and skills needed to
improve customer satisfaction. Certification can lead to a higher level
of professionalism, increased employee retention, and greater dealership
profitability. Certification can lead to improved customer satisfaction,
a higher level of professionalism, increased employee retention, and
greater RV Industry/Dealership profitability. The modern RV customer
demands professionalism in all aspects of the dealership experience and
recognizes certification programs as an indication of
professionalism.
Click
Here to see the benefits of becoming certified.
Parts Program Highlights:
Click
Here for a complete list of subjects covered in the parts
personnel curriculum and certification program.
Who is Eligible:
Parts Manager: All currently employed RV Parts
Managers, persons working in management and administration, and persons
currently working in the RV Industry/Dealership that have a minimum of
24 months work experience in retail RV parts or parts related industry
experience.
Parts Specialist: All currently employed RV Parts
Specialists, persons working in management and administration, and
persons currently working in the RV Industry/Dealership that have a
minimum of 12 months work experience in retail RV parts or parts related
industry experience.
Test Information:
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Test candidates must, as part of the application process, have
their immediate supervisor or dealer/owner provide an
“endorsement” in the form of his or her signature on the
test registration form. This signature asserts that the candidate
is prepared for the test and meets the eligibility criteria.
Click
Here for an Application & Fee Information.
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Test candidates have 30 days from the date of registration to
complete the certification exam. Already have your login
information?
Click Here.
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Parts Specialist: a score of 73% and above is
considered passing.
Parts Manager: a score of 82% and above is considered
passing.
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Individuals who do not achieve a passing score after the first
attempt may re-take the exam up to three additional times within a six
month period. Individuals must wait 30 days before re-testing each
time he or she fails to achieve a passing score. There is no fee
to retake the test during this period.
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Individuals who have re-tested for a total of three times and not
qualified for certification, must wait six months,
re-register, and pay the full fee to begin the new round of
testing.
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All certified parts personnel, upon notification of passing exam
scores, will receive a plaque with a certificate and a patch
acknowledging their status as Certified RV Parts Specialist or Certified
RV Parts Manager.
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Certification credentials are valid for five years.
Recertification Information
Certification is valid for five years. In order to re-certify, the
certified person must apply at any time within one year prior to the
expiration date. The person who applies to re-certify must show that
he/she has five days (40 hours) of training related to his/her position
over the five years of the certification period. Fifty percent of the
training must occur during the third, fourth, or fifth year after the
last certification or re-certification. The recertification fee must
accompany the application.
The following are examples of sources of continuing education:
- RVLC training workshops
- RV Dealers International Convention/Expo educational tracks
- Supplier/distributor schools and/or correspondence courses
- Manufacturer training
- State association training
- Training offered by RV Learning Center faculty
Click
here for more information and a recertification
application.
A service of the RVDA Education Foundation’s RV
Learning Center, www.rvlearningcenter.com
