Service Writer/Advisor Certification Overview
Here for the Service Writer/Advisor Application & Fee
View or download the certification
Certification is a significant achievement for the dealership service
person. It demonstrates that the service writer/advisor has the
additional knowledge, ability, and skills needed to improve customer
satisfaction. Certification can lead to a higher level of
professionalism, increased employee retention, and greater dealership
profitability. The modern RV customer demands professionalism in
all aspects of the dealership experience and recognizes certification
programs as an indication of professionalism.
Service Program Highlights:
Here for a complete list of subjects covered in the
service writer/advisor curriculum and certification program. Think
you're ready for certification? Find out. Click Here to learn about
self-assessment (readiness) tests.
Who is Eligible:
All currently employed RV Service Writers/Advisors, persons working
in management and administration, and persons currently working in the
RV Industry/Dealership that have a minimum of 12 months work experience
in RV service or service related industry experience.
- Test candidates must, as part of the application process, have their
immediate supervisor or dealer/owner provide an
“endorsement” in the form of his or her signature on the
test registration form. This signature asserts that the candidate
is prepared for the test and meets the eligibility criteria.
- Test candidates have 30 days from the date of registration to
complete the certification exam. Already have your login
information? Click Here.
- A score of 82% and above is considered
passing. There are a total of 120 questions on the
- Individuals who do not achieve a passing score after the first
attempt may re-take the exam up to two additional times within a six
month period. Individuals must wait 30 days before re-testing each time
he or she fails to achieve a passing score. There is no fee to
retake the test during this period.
- Individuals who have re-tested for a total of three times and not
qualified for certification, must wait six months, re-register, and pay
the full fee to begin the new round of testing.
- All certified service personnel, upon notification of passing exam
scores, will receive a plaque with a certificate and a patch
acknowledging their status as Certified RV Service Writer/Advisor
- Certification credentials are valid for five years.
Certification is valid for five years. Recertification can be
accomplished through participation in qualifying training, or by
retaking the certification test. Click
Here for more information on the two methods for earning
recertification and an application.
Recertify through continuing training is encouraged. Eligible
training topics include those that align with the certification's
competency profile -- the duties and tasks of service writers/advisors.
Proof of particication is required. Typical training options
- RVLC training workshops
- RV Dealers International Convention/Expo educational tracks
- Supplier/distributor schools and/or correspondence courses
- Manufacturer training
- State association training
- Training offered by RV business consultants
NOTE: Need training? Earn CEUs by attending workshops at the annual
Dealers International Convention/Expo. Classroom-based and online
training programs are posted here: www.rvtrainingcalendar.com.