The RV Learning Center's certification programs are designed to
assist the RV industry and the public in identifying those professionals
who have demonstrated the knowledge and ability to satisfy the standards
established by the RVDA Education Foundation's Professional
Certifying Commission. The certification program tests and certifies
only individuals; not dealerships, companies, or other types of business
entities.
Eligibility Criteria:
All currently employed RV service personnel, persons working in
management and administration, and persons currently working in the RV
Industry/Dealership that have a minimum of 12 months work experience in
RV warranty administration or service related industry
experience. Think you're ready for certification? Find out. Click Here to learn about
self-assessment (readiness) tests.
Test Information:
- The test is designed to evaluate both the general and specific
knowledge in the five duties and 24 tasks deemed necessary by the
Industry to be a Certified Warranty Administrator. Click
Here for a complete list of subjects covered in the warranty
administrator curriculum and certification program. There are a
total of 110 questions on the exam.
- In addition to meeting the above stated eligibility criteria, and
passing the certification test with an 85% or higher score, the
certification candidate must provide an endorsement from
their immediate supervisor or dealer/owner that the candidate meets
the eligibility requirement. The endorsement is part of the
certification application and must be provided before the candidate
may take the certification test. Candidates have 30 days from
the date of registration to take the test. Candidates who do not
achieve a passing score after the first attempt may re-take the exam up
to two additional times within a six month period. Individuals must wait
30 days before re-testing each time they fail to achieve a passing
score. There is no fee to retake the test during this
period. Individuals who have re-tested for a total of three times
and not qualified for certification, must wait six months, re-register,
and pay the full fee to begin the new round of testing.
- All certified service personnel, upon notification of passing exam
scores, will receive a plaque with a certificate and a patch
acknowledging their status as Certified RV Warranty Administrator
Certification credentials are valid for five years.
Recertification
Certification is valid for five years. In order to re-certify,
the person applying must show that he/she has five days (40 hours) of
training related to his/her position over the five years of the
certification period. Fifty percent of the training must occur during
the third, fourth, or fifth year after the last certification or
re-certification. The recertification fee must accompany the
application.
The following are examples of sources of continuing education:
- RVLC training workshops
- RV Dealers International Convention/Expo educational tracks
- Supplier/distributor schools and/or correspondence courses
- Manufacturer training
- State association training
- Training offered by RV business consultants
Click
Here for more information and a recertification
application.
