Service Personnel and Technician Certification

Certification is a significant achievement for dealership service and technician personnel.  It demonstrates that the service and technician personnel have the additional knowledge, ability, and skills needed to improve customer satisfaction. Certification can lead to a higher level of professionalism, increased employee retention, and greater dealership profitability. The modern RV customer demands professionalism in all aspects of the dealership experience and recognizes certification programs as an indication of professionalism. 

Certification is valid for five years and may be renewed upon completion of the required continuing education, or through retesting. Certification and recertification fees vary. The certification programs test and certify individuals; not dealerships, companies, or other types of business entities.

Quick Links to Service Certification / Recertification Applications and Information

• Service Writer/Advisor
  Minimum qualifications: All currently employed RV Service Writer/Advisors, persons working in management and administration, and persons currently working in the RV Industry/Dealership that have a minimum of 12 months work experience in RV service or service related industry experience.
• Service Manager
  Minimum qualifications: All currently employed RV Service Managers, persons working in management and administration, and persons currently working in the RV Industry/Dealership that have a minimum of 24 months work experience in RV service or service related industry experience.
• Warranty Administrator
  Minimum qualifications: All currently employed RV Warranty Administrators, persons working in management and administration, and persons currently working in the RV Industry/Dealership that have a minimum of 12 months work experience in RV warranty administration or service related industry experience.
• Service Technician
  The RV Service Technician Certification Program is designed to assist the RV Industry and the public in identifying those professionals who have demonstrated the knowledge and ability to satisfy established standards in RV diagnostic and repair procedures, as adopted by the Governing board. 

Quick Links to Educational Products and Resources

• FREE On Demand Playback of Technician, Warranty Administrator, and Service Writer/Advisor Informational Web Seminars 
• RV Service Training Offered Nation Wide
• RV Technician Training Offered Nation Wide
• FREE Certification Readiness (Self-Assessment) Tests 
• Service Writer/Advisor Learning Guides
• Warranty Administrator Learning Guides 
• Service Manager Learning Guides
• RV Technician Certification Preparation Course
• FRVTA's Distance Learning Network 
• 16-Volume RV Service Textbooks

For additional information phone the dealers services hotline, or e-mail info@rvda.org.