Coach, consultant, author, and business executive,
Michael Duke, will help dealers get ready for the recovery and coach
their teams to legendary service during a special workshop Monday,
November 30 in Louisville, KY. Dealerships with exceptional
customer satisfaction will have a big competitive advantage in the new
economy. In this workshop, dealers can discover how to motivate teams
and lead like a coach. When managers “coach to goals,” they
can realize the value each employee brings to work each day.
“Michael Duke is a great choice for
this year’s workshop, because dealers are saying they are starting
to feel an end to the current down swing in the market,” said RVDA
Education Foundation Chairman, Rick Horsey of Parkview RV Center in
Smyrna, DE. “His message of building a culture of service
will help dealers continue to rise to the challenges they will face as
the RV industry recovers.”
Michael Duke is a business executive, author, educator,
entrepreneur, minister, sales professional, and coach. His
core belief is that at the center of all success is the realization that
people are our greatest asset. Duke’s maxim is simple, yet
powerful: value, challenge, and empower people, and businesses will
prosper.
The workshop, sponsored by the RVDA Education Foundation’s RV
Learning Center, will be at The Crowne Plaza Hotel (formerly the
Executive West Hotel) in Louisville, KY, a day before the opening of the
National RV Trade Show. The workshop runs from 2:30 p.m. to 5:00 p.m.
and costs only $95 for RVDA members and $125 for non-members in advance.
On-site registration will be $120 for RVDA members and $165 for
non-members. Sign up now so you don’t miss out on this
dynamic workshop. To register, click
here for an online registration form or click
here for a printer friendly registration form, send an e-mail
to info@rvda.org, or call (703)
591-7130.
Immediately following the workshop, RVDA will continue the tradition
of presenting the recognition awards at the RVDA Dealers
Reception, from 5 p.m. to 7 p.m. in the Coronet Ballroom of The
Crowne Plaza Hotel. The awards will commence at approximately 5:30
p.m.
The RV Learning Center is dedicated to providing dealers and their
employees with innovative ways to operate RV dealerships through an
array of education resources including publications, distance learning,
live workshops, online products, training, and certification programs
for RV dealership personnel.
For more information on the RV Learning Center, visit www.rvlearningcenter.com,
send an e-mail to info@rvda.org, or
send a fax to (703) 359-0152. The RVDA Education Foundation is a
tax-exempt organization as described in section 501(c)(3) of the
Internal Revenue Code. Contributions may be tax deductible as charitable
donations.
