The Orientation: More than Just Training
The walk through orientation is perhaps the
most valuable time we spend with our rental customers. It is during this
time that they move from just “renters” to
“guests,” and we can become a good memory instead of a
tedious contract. If done wrong, our customers could become cranky, and
we could be perceived as demanding and inflexible. So, what can we do to
make the most of this valuable time? How can we transform the walk
through orientation into a pleasant, enjoyable part of our guests’
vacation? Here are a few suggestion. Continue...
RV Rentals: Sticking Your Toes in the Water
RV rentals may possibly be the best thing that
ever happened to the sales department! Yes, I said it. Finally, someone
said it. The age old axiom that rentals detract from sales is dead, no
longer should it escape the angry lips of a disgusted sales manager. How
can I claim such a thing? Let me explain. Continue...
Solid Ground
The RV rental business is one of the most enjoyable I
can think of. What other job can you find where your customers are in
such a great mood? Doctors? Lawyers? Dentists? It’s a pleasure to
spend time with your customers to help them explore all the great new
options in planning their vacations. It’s gratifying to help them
select a “home away from home,” knowing well beforehand,
what an important part of a vacation the motorhome really is. Continue...
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