Service Management Guide
(Flat Rate Manual) 10th Edition
Management Guide is a useful tool for dealers, general managers, and
service managers to determine productivity in the service
--Rick Horsey of Parkview RV Center, Smyrna, DE.
How to Order:
Download an Order Form
Online [RVDA Members Only]
Management Guide (SMG), is developed by dealers,
service managers, and technicians to provide average work unit times for
basic service functions performed by competent RV technicians. Released
in September 2009, the 10th Edition includes more than 400
time changes and additions from the previous edition. Also known as the flat rate manual, the SMG also
offers procedures and times for tow packages, slide outs, with revised
sections on wiring, electrical, structures, exteriors, and interiors.
Learn how you can use the SMG at your dealership, Click
Here to watch an informational video.
The SMG is available
in a variety of formats - printed and indexed in a large 3-ring
binder, and as a pdf document on CD-ROM. A digital file suitable for
import into third-party software systems is available from Spader Business
Service Management Guide today! Download an order form, order online, send an e-mail to email@example.com, or call the Dealer
NOTE: The Service Management Guide is designed to
provide reasonable guidance relative to the time required for competent
technicians to complete assigned tasks. It is an important part of the
service management system, but it is not intended to be the sole
determinant of prices or rates charged in that sale of service.